Case Study 1: Direct-to-Patient Delivery for Critical Infusion Day
• A prominent healthcare provider
Objective
•
To guarantee the prompt and temperature-sensitive delivery of vital
medication to a patient at a hospital on their designated infusion day.
Approach
•
Packaging and Temperature Management: Implemented specialized packaging
solutions to sustain the necessary temperature range throughout
transit.
• Real-Time Tracking: Utilized a dedicated control center
to monitor the shipment from initiation to completion, offering live
updates.
• Accelerated Delivery: Employed both air and ground transportation to ensure delivery within a 24 to 48-hour timeframe.
Outcome
• Achieved same-day delivery for the infusion.
• Maintained temperature control during transit, preserving the medication's effectiveness.
• Improved patient care through timely and dependable delivery.
Impact
•
This direct-to-patient delivery exemplified proficiency in managing
critical healthcare shipments with accuracy, thereby strengthening
confidence in our services for sensitive medical requirements.
Case Study 2: Timely Delivery of Oncology Medications to Healthcare Facility
• Prominent Pharmaceutical Organization
Objective
•
Transport temperature-sensitive oncology medications to a healthcare
facility to adhere to urgent patient treatment timelines.
Challenges
• Maintaining temperature stability for delicate oncology medications during transit.
• Adhering to stringent delivery schedules to synchronize with treatment plans.
• Ensuring comprehensive visibility and tracking of the shipment.
Approach
•
Tailored Packaging Solutions: Employed specialized insulated packaging
to preserve the necessary temperature range for oncology medications,
safeguarding their efficacy and safety.
• Control Tower
Oversight: Established a dedicated control tower to oversee the shipment
in real time, providing alerts and live updates throughout the
transportation process.
• Priority Transport Coordination:
Developed a cohesive transportation strategy that integrated both air
and ground logistics to achieve delivery within 24 to 48 hours, while
ensuring compliance with international cold chain regulations.
Outcome
• Successfully transported oncology medications to the healthcare facility within the designated timeframe.
• Temperature integrity was upheld throughout the entire journey, ensuring the medications remained effective upon arrival.
• Delivered comprehensive tracking reports to the pharmaceutical organization, enhancing transparency and reliability.
Impact
•
This successful operation showcased proficiency in managing critical
pharmaceutical logistics, enabling the pharmaceutical organization to
fulfill its commitment to timely patient care while preserving the
integrity of life-saving oncology medications.
Case Study 3: Expedited Intercity Delivery for a Food Delivery Application
• Intercity Food Delivery Application
Objective
•
To facilitate rapid, temperature-sensitive delivery of perishable food
items such as biryani, sweets, fish, and meat to customers across
various cities.
Challenges
• Maintaining the freshness and quality of a wide range of perishable goods throughout the delivery process.
• Adhering to a stringent delivery window of 12 to 15 hours to ensure customer satisfaction.
• Managing logistics across multiple urban areas while accommodating the distinct storage needs of different food items.
Approach
•
Customized Insulated Packaging: Developed specialized packaging
solutions designed to preserve the freshness and appropriate temperature
of perishable goods. The packaging was specifically tailored to various
food categories to ensure ideal storage conditions.
• Next Flight
Out Strategy: Employed a next-flight-out approach to reduce transit
times. Shipments were collected from the warehouse, restaurant, or
kitchen, transported to the Origin Hub, and then dispatched to the
airport for immediate flight to the destination city.
• Dedicated
Control Tower: Established a real-time tracking and monitoring system
through a control tower, which provided comprehensive visibility and
updates throughout the delivery process. This enabled prompt
intervention in case of any issues during transit.
• Streamlined
Last-Mile Delivery: Ensured a smooth transfer from the destination city
airport to the local office, facilitating timely last-mile delivery to
the final customer.
Outcome
• All perishable food items were successfully delivered within the designated 12 to 15-hour timeframe.
• The integrity and freshness of the food products were preserved, thereby enhancing the overall customer experience.
•
The food delivery application was able to broaden its service offerings
and geographical reach, enabling dependable intercity delivery for its
clientele.
Impact
• This operation showcased DTDC's
capability to navigate the complexities associated with intercity food
logistics, equipping the food delivery application with a strong and
dependable solution to satisfy customer expectations for prompt and
fresh food delivery across various cities.
Our Services
Advanced Packaging
•
We provide cutting-edge packaging solutions, such as gel pack
replenishment, thermal jackets, and dry ice shipments, to ensure that
your products maintain the necessary temperature throughout transit.
• Furthermore, we offer reusable packaging options that promote cost efficiency and sustainability.
Real-Time Monitoring
•
Our continuous tracking system offers live updates, ensuring peace of
mind regarding the condition and location of your shipment.
• Data logger services are also available as an added benefit for ongoing monitoring and documentation.
Fast & Reliable Transportation
•
Our integrated air and ground transport solutions guarantee swift
delivery while adhering to international cold chain standards.
• We offer Just in Time (JIT) delivery services.
• Our next flight out service provides a turnaround time (TAT) of 8 to 12 hours for urgent shipments.
•
We assure delivery within 48 hours from the time of packaging or
pickup, backed by a strict 100% Service Level Agreement (SLA).
Control Tower Services
• Centralized oversight ensures comprehensive visibility and management of your shipments from collection to delivery.
• Options for self-pickup are available at destination apex locations during late-night and early-morning hours.
Appointment-Based Deliveries
•
Flexible delivery scheduling tailored to meet specific store needs and
operational hours, thereby improving convenience and efficiency.
Specialized Solutions
•
Our RVP model facilitates transportation from rural areas to major
cities, making it suitable for urgent testing requirements.
•
Discounted rates are offered for food shipments with lower values, and a
penalty system is implemented for any failures in turnaround time,
guaranteeing dependability.
Government Project Compliance
•
We supply the original Proof of Delivery (POD) along with the invoice
for government projects, ensuring adherence to stringent compliance
regulations.
Temperature Ranges We Handle
• Ambient (15-25°C): Ideal for pharmaceuticals and other sensitive products.
• Frozen (-15 to -20°C): Designed for perishable goods that necessitate strict cold storage conditions.
